Fundamentals of Harassment and Harassment Resolution

• Current scope of harassment at law: new obligations
• Requirements to support effective internal reporting and resolution
• Needs of the employee to support internal reporting and access to internal resolution supports
• Necessity and value of a menu of resolution support: advisory support, mediation, and complaint investigations
• Empowering the work community to support equality rights compliance and internal resolution
• Developing skillful internal resolution support
• Benefits of internal resolution

Develop Effective In-House Resolution Support And Skills

• Developing skills for successful advisory support
• Understanding the advisory role
• Developing traits of an effective advisor
• Developing advisor skills
• Delivering advisory support that encourages resolution
• The Effective Use of Mediation
• Recognizing when to mediate
• Securing the parties’ buy-in
• Preparing for successful mediation
• Understanding the mediation process
• Understanding resolution in the context of mediation

Internal Complaint Investigations

• Developing knowledge and skills for effective investigations that support resolution
• Understanding preconditions for effective participation in internal investigations
• Managing the three phases of the investigation resolution process:
  • Phase 1 – Pre-investigative activity
  • Phase 2 – Effective investigative activity
  • Phase 3 – Writing effective investigative reports
• Using investigative reports for resolution
• Developing skills of an investigator
• Conducting effective interviews
• Dealing effectively with received input
• Getting it right with objective and supportable determination
• Preparing reports that facilitate internal resolution

Benefits To Employers And Workplace Participants:

Employer Benefits

• Reduced risk of human rights complaints to Human Rights Commission
• Reduced risk of expanding liabilities for harassment
• Effective in-house resources with the skills, knowledge, and commitment to resolve harassment issues and workplace conflict issues

Employee Benefits

• Employer’s commitment to guaranteeing equality rights in the workplace
• Options for resolution support
• Resolution support that offers efficiency, confidentiality and effectiveness
• Encouragement for compliance with expectations of an equality rights environment

Book an In-House or Remote Program

For further information on our training, please call your lawyer at the Firm. If you are not a current client, please contact: